POST
/
ticket
/
{ticketId}
/
conversation
/
store
Store a new conversation
curl --request POST \
  --url https://demo.enneo.ai/api/mind/ticket/{ticketId}/conversation/store \
  --header 'Content-Type: application/json' \
  --data '{
  "process": "batch",
  "direction": "in",
  "from": "john@smith.com",
  "fromName": "John Smith",
  "to": [
    "customer@web.de"
  ],
  "ccEmails": [
    "Michael Jackson <michael-test123@jack.s.on.com>"
  ],
  "bccEmails": [
    "<string>"
  ],
  "subject": "Ticket subject",
  "body": "Ticket body PART 2",
  "bodyPlain": "<string>",
  "bodyClean": "<string>",
  "private": false,
  "subchannelId": 4,
  "status": "open",
  "createdAt": "2024-03-01 00:00:00",
  "firstResponseDueBy": "2021-01-02 00:00:00",
  "dueBy": "2021-01-07 00:00:00",
  "attachments": [
    {
      "name": "myattachment1.png",
      "url": "https://framerusercontent.com/images/n1fjKCgnztVE5RhOJBPPaCIRw.png",
      "base64": "base-64-encoded-string-of-attachment-file"
    }
  ],
  "externalConversationId": "abc-123",
  "rawData": {
    "myObjectId": 123
  },
  "type": "html",
  "sender": {},
  "content": {},
  "intentIds": [
    123
  ],
  "crmNotificationId": "<string>",
  "contractId": "<string>",
  "customerId": "<string>",
  "agentId": 123,
  "priority": "low"
}'
{
  "success": true,
  "conversationId": 123,
  "ticketId": 123,
  "conversation": {
    "id": 123,
    "ticketId": 123,
    "type": "html",
    "direction": "out",
    "private": false,
    "fromEmail": "service@enneo.ai",
    "fromEmailName": "Enneo Admin",
    "agentId": 1,
    "sender": {
      "id": 1,
      "name": "Enneo Admin",
      "email": "example@enneo.ai"
    },
    "toEmail": [
      "to@gmail.com"
    ],
    "ccEmails": [
      "cc@gmail.com"
    ],
    "body": "<div>Thank you for your message, we can inform you that...</div>",
    "bodyPlain": "Thank you for your message, we can inform you that...",
    "bodyClean": "Thank you for your message, we can inform you that...",
    "content": {
      "message": "Thank you for your message, we can inform you that..."
    },
    "intentIds": [
      "ai_agent_meter_reading"
    ],
    "cortexRequestId": 123,
    "attachments": [
      {
        "id": "103013960646,",
        "url": "https://storage.googleapis.com/enneo-attachments-public/a1/103013960646-4b1aa775/IMG_20230301_192712.jpg",
        "name": "IMG_20230301_192712.jpg",
        "size": 2292952,
        "width": 3120,
        "height": 4160,
        "inline": false,
        "fileEnding": "jpg",
        "contentType": "image/jpeg",
        "originalUrl": "https://s3.eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/103013960646/original/IMG_20230301_192712.jpg?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20230315%2Feu-central-1%2Fs3%2Faws4_request&X-Amz-Date=20230315T135902Z&X-Amz-Expires=300&X-Amz-SignedHeaders=host&X-Amz-Signature=863f16c0b29b34cde3331ef76954db3f9605d8187cfd042b11d623ea988b9e0d",
        "extractedData": null,
        "extractionStatus": "success",
        "extractionData": {
          "confidence": 0.815,
          "meterValue": 87870.5
        }
      }
    ],
    "crmNotificationId": 123,
    "createdAt": 1657056276,
    "modifiedAt": 1672756198,
    "deletedAt": 1672756198
  },
  "eventId": 123
}

Authorizations

​
connect.sid
string
cookie
required

Cookie-based authentication

Path Parameters

​
ticketId
integer
required

The ID of the ticket to store conversation for

Body

application/json

Response

201
application/json

Conversation created successfully

The response is of type object.