Forward a ticket to free typed email address
curl --request POST \
--url https://demo.enneo.ai/api/mind/ticket/{ticketId}/forward \
--header 'Content-Type: application/json' \
--data '{
"body": "Hello, I am forwarding this ticket to you. Please take care of it.",
"toEmail": "grid@operator.de",
"subject": "Forwarded: Customer inquiry about contract"
}'
{
"success": true
}
Cookie-based authentication
The id of the ticket
Successful operation
Data format of Enneo success messages
curl --request POST \
--url https://demo.enneo.ai/api/mind/ticket/{ticketId}/forward \
--header 'Content-Type: application/json' \
--data '{
"body": "Hello, I am forwarding this ticket to you. Please take care of it.",
"toEmail": "grid@operator.de",
"subject": "Forwarded: Customer inquiry about contract"
}'
{
"success": true
}