Check if Live Quality Coach is configured for a ticket

Fast pre-flight check used by the FE to decide whether to expose the Live Quality Coach Check action in the answer panel. Returns exists: true when at least one applicable scorecard has liveCoach.enabled=true AND has at least one AI-evaluable criterion (i.e. running quality/check would actually return a result).

Does not call cortex.

GET /ticket/{ticketId}/quality/exists

Check if Live Quality Coach is configured for a ticket

cURL

curl --request GET \
  --url https://demo.enneo.ai/api/mind/ticket/{ticketId}/quality/exists \
  --header 'Authorization: Bearer <token>'

200

available

{
  "exists": true
}

Authorizations

bearerAuthcookieAuth

Authorization · string · header · required

JWT-based authentication

Path Parameters

ticketId · integer · required

Ticket ID

Response

200

application/json

Live coach availability for this ticket

exists · boolean