Get telephony agent performance metrics

Returns performance metrics for a specific telephony agent over time. Similar to telephonyPerformance, returns 5 metrics: answered calls, missed calls, answer rate, average wait time, and average handling time.

GET /report/telephonyAgentPerformance/{agentId}

Get telephony agent performance metrics

cURL

curl --request GET \
  --url https://demo.enneo.ai/api/mind/report/telephonyAgentPerformance/{agentId} \
  --header 'Authorization: Bearer <token>'

200

{
  "answeredCalls": {
    "data": {
      "28.11": {
        "Answered Calls": 12
      },
      "29.11": {
        "Answered Calls": 15
      }
    },
    "description": "Number of answered calls per day in the selected period.",
    "filters": {
      "lastDays": "7"
    },
    "summary": {
      "total": 512
    }
  },
  "missedCalls": {
    "data": {
      "28.11": {
        "Missed Calls": 2
      },
      "29.11": {
        "Missed Calls": 1
      }
    },
    "description": "Number of missed calls per day in the selected period.",
    "filters": {
      "lastDays": "7"
    },
    "summary": {
      "total": 49
    }
  },
  "answerRate": {
    "data": {
      "28.11": {
        "Answer Rate": 89
      },
      "29.11": {
        "Answer Rate": 91
      }
    },
    "description": "Answer rate percentage per day (answered / total calls).",
    "filters": {
      "lastDays": "7"
    },
    "summary": {
      "average": 89
    }
  },
  "averageWaitTime": {
    "data": {
      "28.11": {
        "Average Wait Time": 8
      },
      "29.11": {
        "Average Wait Time": 7
      }
    },
    "description": "Average wait time in seconds before call was answered per day.",
    "filters": {
      "lastDays": "7"
    },
    "summary": {
      "average": 8
    }
  },
  "averageHandlingTime": {
    "data": {
      "28.11": {
        "Average Handling Time": 97
      },
      "29.11": {
        "Average Handling Time": 102
      }
    },
    "description": "Average handling time in seconds per day.",
    "filters": {
      "lastDays": "7"
    },
    "summary": {
      "average": 97
    }
  }
}

Autorisierungen

bearerAuthcookieAuth

Authorization · string · header · erforderlich

JWT-based authentication

Pfadparameter

agentId · integer · erforderlich

The ID of the telephony agent (user)

Abfrageparameter

lastDays · enum<string> · Standard: 7

Number of days to look back

Verfügbare Optionen: 0, 1, 3, 7, 14, 30, 90, 365

granularity · enum<string>

Time bucket size for the time-series data. When omitted, defaults to 'day' (dd.mm keys, same as before).

• hour: one bucket per clock-hour (YYYY-MM-DD HH:00 keys); only allowed with lastDays ≤ 31
• day: one bucket per calendar day (dd.mm keys)
• week: one bucket per ISO week (YYYY-WNN keys)
• month: one bucket per calendar month (YYYY-MM keys)

Verfügbare Optionen: hour, day, week, month

Antwort

200

application/json

Successful operation

answeredCalls · object

Show child attributes

missedCalls · object

Show child attributes

answerRate · object

Show child attributes

averageWaitTime · object

Show child attributes

averageHandlingTime · object

Show child attributes