Zum Hauptinhalt springen
GET
/
report
/
telephonyLine
/
{lineId}
Get telephony line details
curl --request GET \
  --url https://demo.enneo.ai/api/mind/report/telephonyLine/{lineId} \
  --header 'Authorization: Bearer <token>'
{
  "data": {
    "id": 11,
    "name": "ACD Bot-to-Agent",
    "status": "active",
    "liveOverview": {
      "inQueue": 3,
      "ongoingAiCalls": 4,
      "agentsConnected": 3
    },
    "phoneNumbers": {
      "inbound": [
        {
          "id": "0dfe1e36-8145-4940-b41b-f4156447d2be",
          "number": "+4930754358631"
        }
      ],
      "outbound": {
        "id": "0dfe1e36-8145-4940-b41b-f4156447d2be",
        "number": "+4930754358631"
      }
    },
    "liveCalls": [
      {
        "callId": "550e8400-e29b-41d4-a716-446655440000",
        "ticketId": 12345,
        "from": "+4930754358631",
        "state": "human",
        "agentUserId": 42,
        "agentName": "Jenny Kaspar",
        "durationSeconds": 30
      }
    ]
  },
  "description": "Detailed information about a specific telephony line including voicebot configuration and connected phone numbers.",
  "filters": []
}

Autorisierungen

​
Authorization
string
header
erforderlich

JWT-based authentication

Pfadparameter

​
lineId
integer
erforderlich

The ID of the telephony line (subchannel)

Antwort

Successful operation

​
data
object
​
description
string

Description of what this report shows

Beispiel:

"Detailed information about a specific telephony line including voicebot configuration and connected phone numbers."

​
filters
object

Filters applied to this report