Get telephony AI agent performance metrics

Returns performance metrics for a specific telephony AI agent over time. Returns 5 metrics: answered calls, missed calls, service level, average wait time, and average handling time.

GET /report/telephonyAiAgentPerformance/{aiAgentId}

Get telephony AI agent performance metrics

cURL

curl --request GET \
  --url https://demo.enneo.ai/api/mind/report/telephonyAiAgentPerformance/{aiAgentId} \
  --header 'Authorization: Bearer <token>'

200

{
  "answeredCalls": {
    "data": {
      "28.11": {
        "Answered Calls": 45
      },
      "29.11": {
        "Answered Calls": 52
      }
    },
    "description": "Number of calls answered by AI per day in the selected period.",
    "filters": {
      "lastDays": "7"
    },
    "summary": {
      "total": 350
    }
  },
  "missedCalls": {
    "data": {
      "28.11": {
        "Missed Calls": 4
      },
      "29.11": {
        "Missed Calls": 3
      }
    },
    "description": "Number of missed calls per day in the selected period.",
    "filters": {
      "lastDays": "7"
    },
    "summary": {
      "total": 28
    }
  },
  "serviceLevel": {
    "data": {
      "28.11": {
        "Service Level": 92
      },
      "29.11": {
        "Service Level": 95
      }
    },
    "description": "Service level percentage per day (calls answered within SLA).",
    "filters": {
      "lastDays": "7"
    },
    "summary": {
      "average": 93
    }
  },
  "averageWaitTime": {
    "data": {
      "28.11": {
        "Average Wait Time": 6
      },
      "29.11": {
        "Average Wait Time": 5
      }
    },
    "description": "Average wait time in seconds before call was answered by AI per day.",
    "filters": {
      "lastDays": "7"
    },
    "summary": {
      "average": 6
    }
  },
  "averageHandlingTime": {
    "data": {
      "28.11": {
        "Average Handling Time": 85
      },
      "29.11": {
        "Average Handling Time": 92
      }
    },
    "description": "Average handling time in seconds by AI per day.",
    "filters": {
      "lastDays": "7"
    },
    "summary": {
      "average": 88
    }
  }
}

Autorisierungen

bearerAuthcookieAuth

Authorization · string · header · erforderlich

JWT-based authentication

Pfadparameter

aiAgentId · integer · erforderlich

The ID of the telephony AI agent

Abfrageparameter

lastDays · enum<string> · Standard: 7

Number of days to look back

Verfügbare Optionen: 0, 1, 3, 7, 14, 30, 90, 365

granularity · enum<string>

Time bucket size for the time-series data. When omitted, defaults to 'day' (dd.mm keys, same as before).

• hour: one bucket per clock-hour (YYYY-MM-DD HH:00 keys); only allowed with lastDays ≤ 31
• day: one bucket per calendar day (dd.mm keys)
• week: one bucket per ISO week (YYYY-WNN keys)
• month: one bucket per calendar month (YYYY-MM keys)

Verfügbare Optionen: hour, day, week, month

Antwort

200

application/json

Successful operation

answeredCalls · object

Show child attributes

missedCalls · object

Show child attributes

serviceLevel · object

Show child attributes

averageWaitTime · object

Show child attributes

averageHandlingTime · object

Show child attributes