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The AI_Response Suggestion is generated by the Basic Agent.The content is based on public articles in the Wiki and previous, similar concerns. The AI therefore learns with each use and continuously improves.

Customer Request

”…I wanted to ask if you have any promotional gifts? I’m a huge fan, have been a customer for years, and am very interested in pens or lanyards. Please let me know about it…”

AI Text Suggestion

By clicking on “Apply text template”, the response editor opens with the text template below the customer request. After optional fine-tuning, the message is sent by click.