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  • Left - Customer Concern
  • Center - Processing
  • Right - Ticket and Customer Info
  • Besides the customer concern, this area provides an AI-generated summary and sentiment analysis, visualized as an emoji.
    Prevent escalations by filtering for annoyed customers and working targeted on them.
  • Notices are displayed as banners:
  • Fundamental information like subject, sender, recipient and send date are clearly presented.
  • Traditional editing options like “Reply” and “Forward” are available, as well as the option to add notes to the ticket.