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There are three different ways to export data from Enneo:

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1. Export selected tickets via the user interface

In the ticket overview, the currently displayed ticket list can be downloaded via the export symbol in the upper right corner. All set filters, such as channel filters, status and tags, are taken into account.

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2. Export of tickets, messages and processing via the user interface

This export can be accessed via the following navigation: Settings -> Advanced Settings -> Exports and Reporting Settings Here you can choose between the known, central data tables:
  • Tickets
  • Messages
  • Processing

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3. Export via the REST-API

The Enneo REST API is available for automated exports. The documentation of the corresponding API interface /api/mind/export/ can be found here. This interface is particularly suitable for automated exports as it allows setting filters or limits. Thus, connections to external BI systems such as MS Power BI, Tableau, Snowflake, Google Looker Studio etc. are possible. The desired data table can be specified using the “key” parameter:
  • tickets
  • messages
  • worklog
The “format” parameter can be used to select the desired export format (XLSX, CSV or JSON). For regular exports, JSON (preferred) or CSV are recommended, as these formats are significantly more performant than XLSX. Further parameters relevant for automated exports, such as limit, offset or orderByField can be found in the documentation.

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Export formats

The following formats are available for all export options:
  • XLSX (Excel)
  • CSV (Comma Separated Values)
  • JSON (JavaScript Object Notation)